Ashologist™ — The Study of Cigars
Ashologist™ Cigar Industry Standards
Cigar Industry Standards examines the people, practices, relationships and responsibilities that shape the premium cigar business — from manufacturers and sales representatives to distributors and retailers.
7 articles · published as a complete series
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Article 1 of 7
The Sales Rep Is Part of the Brand: What Great Cigar Representation Looks Like
A cigar company may be known for its tobacco, factories, packaging and marketing, but for many retailers the most frequent human connection to that company is the sales representative who walks through the door. That makes the representative more than an order taker. In practice, the representative becomes part of the brand experience.
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Article 2 of 7
What Retailers Should Expect From a Cigar Manufacturer
Retailers ultimately judge a cigar by whether customers enjoy it and whether it earns its place on the shelf. But the quality of the manufacturer relationship matters too. A great product becomes easier to support when the company behind it communicates clearly, supplies it reliably and treats the retailer as a business partner rather than simply a destination for inventory.
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Article 3 of 7
When Selling Becomes Overselling
Selling is part of business. Representatives are expected to grow accounts, manufacturers need volume and retailers need products that attract customers. There is nothing wrong with asking for an order, introducing an additional line or challenging a retailer to consider an opportunity.
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Article 4 of 7
Allocations, Backorders & Communication: What Good Service Looks Like
Premium cigars are not manufactured like unlimited commodity products. Certain tobaccos are scarce, production is finite, aging takes time and demand can exceed supply. Backorders and allocations will sometimes be unavoidable.
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Article 5 of 7
The Manufacturer-Distributor-Retailer Relationship
Premium cigars often move through several hands before reaching the smoker. Manufacturers create and market the product. Distributors may provide inventory, logistics, sales coverage and credit. Retailers present the product to the customer and ultimately determine whether it earns repeat demand.
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Article 6 of 7
What Makes a Great Cigar Sales Representative?
The best cigar sales representatives are not defined only by the size of their territory or the volume they write. They create value for the company they represent and for the accounts they serve.
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Article 7 of 7
Why Retailer Relationships Matter After the Order Is Written
An order can look successful on paper. The real test begins after the cigars arrive. Do they sell? Does the staff understand them? Do customers return for them? Does the retailer feel supported if something goes wrong?
Ashologist™ Industry Standards
Our goal is to encourage professionalism, transparency, education and stronger relationships throughout the premium cigar industry.